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Types of Student support

Student support: This can be divided into four elements, namely academic support, counselling support, administrative support and technology support:

  1. Academic support may refer to a wide variety of instructional methods, educational services or educational resources provided to students in an effort to help them accelerate their learning progress, catch up with their peers, meet learning standards, or generally succeed in their learning endeavours. Academic support includes but is not limited to face-to-face tutorials, remedial interventions and library services.
  2. Counselling support is about life and counselling support for students in the form of career guidance, study skills and computer skills training and assistance for students facing crisis situations and adjustment issues.
  3. Administrative support is about providing  students with timely, accurate  and accessible  information  to assist with all phases of the learning process.
  4. Technology support  is about  providing  students  with  access  to technology,  the necessary  information relating to computer elements required to support course software, directions for using essential tools like email, chat and discussions for asynchronous and synchronous interaction with lecturers and tutors, and assignment drop boxes.

Technology-enhanced learning:   Structured learning mediated through software applications using digital resources (usually combinations of text, audio and visual/video files) and communication, and accessed through a range of fixed or mobile hardware devices. Such learning provision may be on-line and synchronous (e.g. real- time conferencing), on-line and asynchronous (e.g. text-based discussion forums) or off-line (e.g. interactive or resource-based CD/DVD/flash drive). ICT can support learning in contact, blended and distance programmes.