• Telephone Lines out
    by TUCT on February 23, 2018 at 4:23 pm

    Telkom lines out of order. T0867227014 M0825507946 T0318115749 &nbs […]


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The functions of an Assessment Quality Partner - AQP

An Assessment Quality Partner must, in respect of the qualifications and part qualifications specified in the Service Level Agreement; recommend the external assessment specifications document for approval by the QCTO; recommend the external assessment specifications document for approval by the QCTO; develop and maintain a national data-bank of instruments for external assessments;publish exemplars of external assessments;recommend to the QCTO the accreditation and withdrawal of accreditation of skills development providers for the knowledge and/or practical skills component using criteria and guidelines provided by the QCTO; register assessors and moderators for the external assessments;develop c[...]

Paying Attention to the Words and Feelings

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In order to understand the total meaning of a message, we must be able to gain understanding about both the feeling and the content of the message. We are often more comfortable dealing with the content rather than the feelings (i.e., the relationship), particularly when the feelings are intense. Our tendency is to try and ignore the emotional aspect of the message/conflict and move directly to the substance of the issues.

This can lead to an escalation of intense emotions. It may be necessary to deal directly with the relationship problem by openly acknowledging and naming the feelings and having an honest discussion about them prior to moving into the substantive issues. If we leave the emotional aspect unaddressed, we risk missing important information about the problem as well as derailing the communication process.